It's not what you say, but what is understood that is important. Your engineers can develop software and apps, but they may not have the expertise to create content that is easy for users to understand.
With over seven years of experience designing, writing, and editing many types of documentation, I know exactly what it takes to simplify complex information into everyday language. I write and design documentation that is easy for the users to follow. My goal is to develop information that help users to quickly complete their task at hand.
With information available at anytime—either as an online help, a video tutorial, or a user guide—your customers can achieve their goals and enjoy your products, without calling customer support.
I can develop software information, online help, instructional videos, user guides, templates & training materials that can:
Visit my portfolio to see samples of my technical communication work.