For over ten years, I’ve documented enterprise SaaS. Lately, I’ve been focusing on the systems that keep documentation accurate as products grow.
In short
I make complex products easier to understand, and the documentation process easier to run. Here is what you can expect from me:
- I get up to speed on new products quickly, from enterprise SaaS to command-line tools, and write for developers, administrators, and end users.
- I fix the system around the documentation, such as structure, process, and tooling, and not only the pages.
- I bring teams to a shared plan. I lead documentation across Product, Engineering, UX, and Marketing.
- I build and govern AI workflows. I design agents, prompts, and skills that automate research and keep documentation current. Every change rests on approved sources and cited claims, and a person approves it.
Okta: Senior Technical Writer
October 2023 to present
- Use AI daily in my own work, from research and drafting to scripting, and apply it across the team’s workflows: regularly improving how we work, presenting AI-driven optimizations, and serving on an AI committee.
- Designed AI workflows for research and for keeping documentation current, with guardrails: approved sources, cited claims, flagged gaps, and human approval before anything publishes. Writers on the team use them. An initial audit reviewed thousands of pages and flagged a significant number as potentially stale.
- Build scripts and tools with AI-assisted coding to solve content problems at scale, with automated checks that keep documentation consistent and valid, in a docs-as-code workflow.
- Redesigned the release notes process with Engineering and Product, replacing a manual, inconsistent process that burdened both writers and engineers. Several documentation and engineering teams working on one product now use Jira as the single source of truth.
- Led a cross-team UX project on a long-standing customer complaint: customers couldn’t find their way from the legacy documentation to the current documentation. I led a heuristic evaluation with writers and UX Research, explored design options, and prototyped the chosen design, which Docs Tools shipped as a version switcher that lets readers move between the two.
- Documentation lead for several new product launches: scoped the work, defined the information architecture, and aligned writers and partner teams from planning through release. Writers who later took over those products kept following the documentation plan I created.
- Onboard new writers and coach them on tools, products, process, and using AI well, with ongoing support in working with Engineering and Product.
VMware: Senior Technical Writer
January 2022 to October 2023
- Owned a documentation workstream in the unification of two major products, from scoping and subject-matter interviews to planning and publication.
- Developed documentation personas with UX and wrote the onboarding documentation that became the team’s standard.
- Recognized with an “Achieve Your Best” award within four months of joining.
Solace: Technical Writer
February 2017 to January 2022
- Planned, architected, and redesigned the customer documentation portal, improving navigation and findability.
- Developed content guidelines, with marketing and engineering, for a large-scale product renaming across the documentation set.
- Documented CLI-based software and web-based SaaS products for architects, developers, and administrators, including tutorials, code samples, and REST API samples.
- Wrote UX content for the product interface alongside the documentation.
CaseWare International: Technical Writer
January 2016 to August 2016
- Product documentation, knowledge base articles, release notes, and video tutorials for cloud-based accounting software.
- Redesigned the internal site, which had outdated navigation and look and feel, so colleagues could find information more easily.
Earlier career
2012 to 2015
- Marketing communications and site content roles, including time as a marketing manager, where I led people and trained new hires.
- Helped develop new products, worked with consultants, and spoke directly with customers to understand their needs. This shaped how I partner with Product, Marketing, and customers today.
Skills and tools
- Documentation systems: information architecture, content strategy, documentation operations, docs-as-code, and structured (DITA/XML) and unstructured (Markdown) authoring.
- AI-enabled workflows: agent and prompt design, source and citation rules, human-approval workflows, and AI governance. See Governing AI in Documentation Workflows.
- AI tools: Claude Code, Claude skills, Gemini Enterprise, and an internal AI-agent platform.
- Technical content: CLI documentation, UI content and microcopy, release documentation, configuration and troubleshooting content, and REST API samples.
- Tooling: MadCap Flare (Certified Advanced Developer), Git and GitHub, Jira, Confluence, Figma.
Education
- Technical Communication Graduate Certificate, Seneca College, Canada (2016)
- Postgraduate Diploma in Marketing, AUT University, New Zealand (2008)
- Bachelor of Arts in Applied Economics, University of North Bengal, India (2005)
Certifications
- Agentic AI Accelerator, Section Coach (October 2026)
- AI Proficiency, Section with Okta (November 2025)
- Agile Foundation, Project Management Institute
- Agile Project Management, LinkedIn
- MadCap Flare: Advanced Developer Certification, MadCap Software (2022)
